FAQ’s

WHAT ARE THE MEALS?

  • The meals fall within the Challenge phase nutritional guidelines for the week indicated on the webpage at the time the order is placed.
  • Recipes offered are different from the ‘cook at home’ meal plan on the Challenge portal
  • The meals are prepared & delivered chilled (rather than frozen).
  • At this time we are only offering Mainstream meals

· The meals are designed to make sure the food tastes amazing (e.g. we prioritize grilling our proteins to make them healthier). 

· We want to make it easy for you to be compliant, and so the meals you receive are made to follow the Challenge program.

Ordering and Payment

All ordering is processed online at http://www.nutritionkitchensg-f45mealplans.com

Customers are billed directly on the website and Nutrition Kitchen (Singapore) Pte Ltd will be the name of the company that appears on the payment records (bank statements).

Cut off times are every Friday at 12pm.

 

Delivery

Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply extra delivery charges on special requests.

$6.00 delivery fee per day will be charged for addresses in Sentosa Island and Tuas.
Please note that we do NOT deliver to following areas:

  • All airports and military camps
  • Prisons
  • Offshore islands
  • All special pass-protected areas

Delivery time is also subject to change with respect to the situation and traffic condition. Normal delivery hours are 7:00 am-12:00 noon Monday to Friday.

Any change in delivery address requires notification time of at least 24 hours

If we can’t contact you or unable to deliver to you on arrival of your delivery address, we will have to charge you $9 for re-delivery fee for subsequent delivery.

When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.

No deliveries during public holidays

 

Can Nutrition Kitchen accommodate food allergies?

All of our ingredients are packaged in a facility that also processes milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, and soy. Because of this, we don’t recommend ordering Nutrition Kitchen if you have a severe food allergy.

We also provide allergen information on our nutrition labels for each recipe, which is available online. We also recommend checking the ingredient labels in your box for the most up-to-date allergen information.

 

Food Storage

As we deliver daily, you will not need to store your food for more than 12-14 hours. However, should you wish to save some of the meals they will stay fresh for 2 days if kept refrigerated. If you are planning on eating the meals after 3 days please freeze them once they’re delivered to ensure freshness.

 

Change and cancellation policy

 If you are requesting to cancel or change your order that is being processed, you must contact us before the weekly cut-off time (12pm Friday) or we will not accept any change or cancellations. Prior change and cancellations are at our discretion and a refund of the total price of any cancelled order will be transferred back to the PayPal account or credit card that was used to place the order. There will be $20 admin fee for any cancellations.

Please email us at info@nutritionkitchensg.com or Whatsapp at +65 9105 2001

 

Opening Hours

Our opening hours are Monday to Friday 9:00 am to 5:00 pm. Any emails/inquiries outside these hours will receive a response within the next business day.

We are closed on public holidays. No deliveries will be made during these times.

 

Why Nutrition Kitchen? 

At Nutrition Kitchen, our meal plans are designed by personal trainers who know what it takes to build your desired physique. Offering a huge range of incredible tasting, nutritious food with a clear breakdown of the macronutrients.

We know you are busy. Weighing raw ingredients, cooking three meals per day isn’t ideal for everyone. Just a few clicks and carefully & professionally prepared, nutritious meals are delivered to your door directly.

 

How do we calculate your macros?

Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com

 

Customer Service Details

Whatsapp: +65 9105 2001

Email: info@nutritionkitchensg.com

Office: 2 Mandai Link #04-05 Singapore 728664